FREQUENTLY ASKED QUESTIONS
Do you provide tracking information?
Yes, we do.
Once your order has been shipped, we'll send your tracking information to the email address provided at checkout.
Please allow some time for the carrier's tracking system to activate and display updates. If your tracking doesn't update immediately, don't worry — this doesn't necessarily mean your package isn't moving.
How long will my order take to arrive?
Our estimated delivery timeframe is 7–15 days from the date you place your order.
This includes normal order processing, fulfillment, and shipping.
Occasional delays may occur due to carrier operations, customs, weather, holidays, peak shopping periods, local postal delays, or other circumstances outside our reasonable control.
Can I cancel my order after placing it?
Yes, as long as your order has not been shipped.
If you need to cancel your order, please contact us as soon as possible after placing it.
Once your order has been shipped, we are unable to cancel it. Because orders can move into fulfillment quickly, we strongly recommend contacting us immediately if you need to make a cancellation.
Can I change the size, colour, or other details of my order?
Yes, changes can be requested before your order has been shipped.
If you accidentally selected the wrong size, colour, variant, or other product option, contact us as soon as possible with your order number and the change you'd like to make.
We'll do our best to update your order before shipment. Once the order has shipped, product changes can no longer be made.
Can I change my shipping address?
Yes, as long as your order has not been shipped.
Please contact us as soon as possible with your order number and the correct shipping information.
Once your package has shipped, we cannot guarantee or make changes to the delivery address.
Customers are responsible for checking that their shipping and contact information is correct before completing checkout.
Do you accept returns or exchanges?
We do not generally accept returns or exchanges.
Because our products may be fulfilled through different fulfillment locations, international return shipping can be extremely expensive and returned packages can be difficult to route successfully back to the appropriate facility.
For this reason, we don't offer standard returns or exchanges after an order has been delivered.
However, if your product arrives damaged or we send you an incorrect item, size, colour, or variant, please contact us within 7 days of receiving your parcel. Once the issue is verified, we'll arrange an appropriate refund or reshipment.
Nothing in this FAQ limits any consumer rights that cannot legally be excluded under applicable law.
What if my item arrives broken or damaged?
We'll help make it right.
If your product arrives broken or damaged, please contact us within 7 days of receiving your parcel.
Please provide your order number along with clear photos of the damaged product, original packaging, and shipping label. We may also reasonably request additional photos or video evidence to verify the issue.
Once the issue has been reviewed and confirmed, we'll arrange an appropriate refund or reshipment.
What if I receive the wrong product, size, or colour?
If the product you receive doesn't match your confirmed order, please contact us within 7 days of receiving your parcel.
Send us your order number along with clear photos showing the item received, its packaging, and the shipping label.
Once we've confirmed that an incorrect item was sent, we'll arrange an appropriate refund or reshipment.
Please note that this applies when we send something different from what was confirmed in your order.
What if I ordered the wrong size or colour myself?
If your order has not shipped yet, contact us as soon as possible and we'll do our best to change the size, colour, or variant.
Once your order has shipped, we cannot exchange the product simply because the wrong option was selected during checkout.
Please carefully review your selections before completing your purchase.
Where does my order ship from?
GiftThatNow works with a network of third-party fulfillment and shipping partners.
Depending on the product, inventory availability, and your delivery location, your order may ship from a domestic or international fulfillment facility.
GiftThatNow remains your point of contact if you need assistance with your order.
Will all my products arrive together?
Not necessarily.
If you've ordered multiple products, they may be fulfilled from different locations. This means products from the same order may occasionally arrive in separate packages, on different dates, and with different tracking numbers.
If one product arrives before another, don't worry, the remaining package may simply still be on its way.
What happens if my tracking says “Delivered” but I can't find my package?
First, check your mailbox, entrances, safe delivery locations, household members, neighbours, and building reception or mailroom where applicable.
We also recommend contacting the local shipping carrier using your tracking number.
If you still can't locate your package, contact our customer support team and we'll review the available shipping information.
What if my package is taking longer than expected?
A delayed package isn't necessarily a lost package.
Carrier delays, customs processing, severe weather, holidays, high shipping volumes, local postal delays, and other circumstances can occasionally extend delivery times beyond our estimated 7–15 day delivery timeframe.
If tracking shows that your package is still actively in transit, please allow additional time for delivery. If tracking stops updating for an extended period, contact us and we'll review the shipment status.
What happens if my package is lost?
If your package hasn't arrived and tracking does not show it as delivered, please contact us with your order number.
We'll review the available tracking information and investigate the shipment.
If the package is confirmed as lost, we'll arrange an appropriate refund or reshipment.
What if I entered the wrong shipping address?
Please contact us as soon as possible before your order ships.
We'll do our best to correct your shipping information before dispatch.
Once the package has shipped, we cannot guarantee that the address can be changed.
Customers are responsible for providing accurate shipping information at checkout. We generally cannot provide a free refund or replacement if delivery fails because an incorrect or incomplete address, postal code, phone number, apartment/unit number, or other delivery information was provided.
What if I don't collect my package or miss the delivery?
Customers are responsible for monitoring their tracking information and cooperating with the local carrier when necessary.
If your package is being held at a post office, pickup location, or carrier facility, please collect it within the timeframe provided by the carrier.
Packages that are not collected, are refused, or cannot be delivered because the carrier cannot contact the recipient do not automatically qualify for a refund or free replacement.
What payment methods do you accept?
We accept the payment methods displayed at checkout.
Available payment methods may vary depending on your location and the payment options currently supported by our checkout.
All available payment options will be shown before you complete your purchase.
Do I need to pay customs or import fees?
Depending on your location and where your product is fulfilled, international shipments may occasionally be subject to customs clearance, import duties, taxes, or other government-imposed charges.
Unless otherwise stated during checkout or required by applicable law, applicable customs or import charges imposed by the destination country may be the customer's responsibility.
What if I have another question about my order?
We're happy to help.
Contact the GiftThatNow customer support team using the contact information provided on our website, social media - facebook / instagram.
For faster assistance, please include your order number and the email address used to place your order.
