Refund policy
REFUND, RETURN & CANCELLATION POLICY
Last Updated: September 9, 2026
At GiftThatNow, we carefully process each order through our fulfillment network to ensure it reaches you as efficiently as possible.
Please review this policy carefully before placing an order. By purchasing from GiftThatNow.com, you acknowledge and agree to the terms below.
ORDER CANCELLATIONS
Orders may only be cancelled within 12 hours of being placed.
Once the 12-hour cancellation period has passed, your order may already have entered processing or fulfillment and cannot be cancelled, modified, or refunded on the basis of a change of mind.
If you wish to request a cancellation, please contact our customer support team immediately with your order number. Submitting a cancellation request does not guarantee cancellation. Your cancellation is only confirmed once you receive confirmation from our support team.
ORDER CHANGES
Customers are responsible for reviewing all order information before completing checkout. Requests to change the shipping address, phone number, product, variant, size, colour, or quantity must be submitted within 12 hours of placing the order.
Once an order has entered processing or fulfillment, we cannot guarantee that any changes can be made.
DELIVERY TIMEFRAME
Our estimated delivery timeframe is generally 10–20 days from the date your order is placed. This is an estimated timeframe and not a guaranteed delivery date.
Occasional delays may occur due to carrier operations, customs clearance, peak periods, severe weather, local postal services, transportation disruptions, or other circumstances outside our reasonable control. A shipment will not be considered lost solely because it has not arrived before the end of the estimated delivery period.
REFUNDS & REPLACEMENTS
Refunds, returns, or replacements may be considered only under the circumstances described below.
1. LOST ORDERS
If your order does not arrive and valid tracking information confirms that the shipment has not been marked as delivered, please contact our customer support team.
We will first investigate the shipment with the applicable carrier or fulfillment partner. A refund or replacement may be issued if the shipment is confirmed as lost after our investigation. A delayed shipment that remains actively in transit is not automatically considered lost.
2. DAMAGED OR BROKEN PRODUCTS
If your product arrives broken or damaged, you must contact us within 9 days of receiving the package.
Your request must include your order number, clear photographs of the damaged product, clear photographs of the original packaging, a photograph of the shipping label, and video evidence where reasonably requested to verify the issue.
Claims submitted more than 9 days after confirmed delivery may not be eligible for a refund or replacement, except where applicable law requires otherwise.
3. INVALID TRACKING
If the tracking number provided for your shipment is invalid and does not allow the shipment status to be verified, please contact us.
We will first attempt to obtain corrected tracking information. If valid tracking information cannot be provided and we cannot reasonably verify shipment or delivery, we will investigate the order and may issue a replacement or refund where appropriate.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate shipping and contact information when placing an order.
We generally will not provide a refund or free replacement when delivery fails because the customer provided an incorrect or incomplete address, incorrect postal/ZIP code, incorrect phone number, missing apartment or unit information, or other inaccurate delivery information.
If you discover an error, contact us within 12 hours of placing your order. After an order has entered processing or fulfillment, we cannot guarantee that the address can be changed.
FAILED DELIVERY ATTEMPTS
We generally cannot provide a refund or free replacement if delivery fails because the carrier or local postal service was unable to contact the recipient, the recipient was unavailable after reasonable delivery attempts, or the package was not collected when collection was required.
Customers are responsible for monitoring their tracking information and cooperating with the carrier when necessary to complete delivery.
UNCLAIMED OR REFUSED PACKAGES
Orders that are refused, rejected, or left unclaimed by the customer do not automatically qualify for a refund.
If the package is returned, additional shipping or handling charges may apply if the customer requests reshipment. Any refund eligibility will be assessed after the returned shipment has been confirmed and according to the circumstances of the order and applicable law.
TRACKING SHOWS "DELIVERED"
If tracking information from the shipping carrier shows that an order has been successfully delivered, the order will generally be considered fulfilled.
If you cannot locate a package marked as delivered, first check your mailbox and surrounding delivery area, household members, neighbours, building reception/concierge/mailroom where applicable, and contact the local carrier.
A "delivered" tracking status does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the available evidence.
SHIPPING DELAYS
Shipping delays alone do not automatically qualify an order for a refund. If tracking shows that the shipment remains actively in transit, we may ask you to allow additional time for delivery while we investigate with the carrier.
If the shipment is subsequently confirmed as lost, the Lost Orders section of this policy will apply.
MULTIPLE PACKAGES
Some orders may contain products fulfilled from different locations. Products from the same order may arrive separately, have different tracking numbers, or arrive on different dates. Receiving one part of your order before another does not mean the remaining products are lost.
CHANGE-OF-MIND RETURNS
Because products may be processed specifically for individual orders through our fulfillment network, we generally do not accept returns or provide refunds solely because you changed your mind, no longer want the product, ordered the wrong item, or selected the wrong size, colour, or variant, except where applicable consumer law provides otherwise.
PRODUCT EXPECTATIONS
Minor differences in colour, appearance, packaging, or dimensions may occur due to screen settings, manufacturing batches, photography, or reasonable production variations. Such minor differences do not automatically mean a product is defective or damaged.
WRONG PRODUCT RECEIVED
If you receive a materially different product from what you ordered, contact us within 9 days of delivery. Please provide your order number and clear photographs showing the item received, packaging, and shipping label.
RETURNING A PRODUCT
Do not return any product without contacting us first.
Products returned without prior authorization or to an address not provided by our customer support team may not be eligible for reimbursement. The return address may differ from the address shown on the original shipping package.
REFUND PROCESSING
If a refund is approved, it will generally be issued to the original payment method used for the order.
Once the refund has been submitted by us, your bank, card issuer, or payment provider may require additional time to process the transaction. Original shipping charges are generally non-refundable unless the refund results from a verified fulfillment error or applicable law requires otherwise.
CHARGEBACKS & PAYMENT DISPUTES
If you experience an issue with an order, we encourage you to contact GiftThatNow customer support first so that we have an opportunity to investigate and resolve the matter.
We maintain order, payment, tracking, fulfillment, delivery, and customer-service records and may provide relevant records to payment processors, card issuers, banks, or other authorized parties when responding to a payment dispute.
Nothing in this policy limits any rights you may have with your payment provider or under applicable consumer protection laws.
FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right, where permitted by applicable law, to deny claims involving suspected fraud, manipulated evidence, repeated policy abuse, false claims, or other misuse of our refund or replacement process.
CONTACT US
For cancellation, shipping, refund, damaged-product, or order-related concerns, please contact our customer support team using the contact information provided on GiftThatNow.com.
Always include your order number and the email address used to place your order so we can locate your purchase and assist you efficiently.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.
