Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 9, 2026

Thank you for shopping with GiftThatNow.

We work with a network of fulfillment and shipping partners to process and deliver orders to our customers. Please review this Shipping & Delivery Policy carefully before placing your order.

By placing an order through GiftThatNow.com, you acknowledge and agree to the shipping terms outlined below.

ESTIMATED DELIVERY TIME

Our estimated delivery timeframe is generally 10–20 days from the date your order is placed.

This timeframe includes order processing, fulfillment, and shipping. Delivery times are estimates and not guaranteed delivery dates.

ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfillment system.

Because fulfillment begins quickly, any cancellation or order-change request must be submitted within 12 hours of placing the order. After the 12-hour period has passed, we cannot guarantee or accept cancellation of an order that has entered processing or fulfillment.

FULFILLMENT

GiftThatNow works with third-party fulfillment facilities and logistics partners to store, process, package, and ship products.

Depending on product availability and the customer's location, your order may be processed or shipped from different domestic or international fulfillment facilities. GiftThatNow remains your point of contact for customer support regarding purchases made through GiftThatNow.com.

SHIPPING ORIGIN

Products may be shipped from different fulfillment locations depending on inventory availability, product type, and the customer's delivery destination.

The shipping origin displayed in tracking information may vary between orders. The location from which a package is shipped does not necessarily represent GiftThatNow's business location.

MULTIPLE PRODUCTS & SEPARATE SHIPMENTS

If your order contains multiple products, those products may be fulfilled from different locations. Products may arrive in separate packages, packages may arrive on different dates, each package may have a different tracking number, and packaging may differ between products.

Receiving only part of your order does not necessarily mean that the remaining products are missing.

TRACKING INFORMATION

Where tracking is available, tracking details will be provided after your order has been processed and dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update. Temporary gaps between tracking updates do not necessarily indicate that a shipment has been lost.

INVALID TRACKING INFORMATION

If the tracking number provided for your order does not work or cannot be used to verify the shipment status, please contact our customer support team.

We will attempt to verify the shipment and obtain updated or corrected tracking information. If valid tracking information cannot be provided and the shipment cannot reasonably be verified, we will investigate the order and provide an appropriate resolution in accordance with our Refund, Return & Cancellation Policy.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully review your full name, street address, apartment/suite/unit number where applicable, city, state/province, postal or ZIP code, country, email address, and phone number.

If you notice an error after placing your order, contact us within 12 hours. Once an order has entered processing or fulfillment, we cannot guarantee that the shipping information can be changed.

INCORRECT ADDRESS OR CONTACT INFORMATION

GiftThatNow generally cannot provide a free replacement or refund when a package cannot be delivered because the customer supplied incorrect or incomplete information, including an incorrect address, postal/ZIP code, recipient name, phone number, or missing apartment/unit details.

FAILED DELIVERY ATTEMPTS

Customers are responsible for being reasonably available to receive their shipment and for responding to communications from the local shipping carrier or postal service when necessary.

GiftThatNow generally cannot provide a free replacement or refund when delivery fails because the carrier cannot contact the recipient, the customer does not respond to the carrier, the customer does not collect a package awaiting pickup, the customer refuses the package, or delivery cannot be completed because of incorrect information provided by the customer.

SHIPPING DELAYS

Although our estimated delivery timeframe is 10–20 days from the order date, occasional delays may occur due to customs processing, carrier delays, severe weather, transportation disruptions, public holidays, peak shopping periods, high shipping volumes, local postal delays, remote destinations, customs inspections, operational disruptions, or other circumstances outside our reasonable control.

A package will not automatically be considered lost simply because delivery takes longer than originally estimated. If tracking shows that the shipment is still actively moving through the carrier network, we may ask customers to allow additional time for delivery.

LOST SHIPMENTS

If your order has not arrived after the expected delivery timeframe, please contact our customer support team with your order number.

We will review the tracking information and, where appropriate, investigate the shipment. A shipment may be considered lost where tracking confirms that it has not been delivered and the shipment can no longer reasonably be located or completed.

If confirmed as lost, we may provide an appropriate resolution, including a replacement or refund, in accordance with our Refund, Return & Cancellation Policy.

TRACKING SHOWS "DELIVERED"

If the carrier's tracking information shows that your package has been successfully delivered, the shipment will generally be considered completed.

If you cannot locate your package, check your mailbox and surrounding delivery area, entrances or safe locations, household members, neighbours, building reception/concierge/mailroom where applicable, and contact the local carrier.

A package reported missing after the carrier has confirmed delivery does not automatically qualify for a refund or replacement. Each case will be reviewed based on available evidence and applicable law.

UNCLAIMED PACKAGES

If a package is held at a local post office, pickup location, customs facility, or carrier facility, the customer is responsible for collecting the package within the period specified by the carrier.

Packages that are not collected and are subsequently returned, abandoned, or otherwise disposed of do not automatically qualify for a refund. Additional shipping charges may apply if reshipment is available and requested.

REFUSED PACKAGES

Refusing delivery does not constitute an approved cancellation or return. Customers should not refuse packages with the expectation of automatically receiving a refund.

CUSTOMS & INTERNATIONAL SHIPMENTS

Depending on the destination and shipping origin, some orders may pass through customs. Customs clearance procedures may occasionally result in additional delivery time.

Where applicable, import duties, taxes, customs charges, or other government-imposed fees may apply. Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable charges imposed by their country.

DAMAGED PACKAGES

If your product arrives broken or damaged, please contact us within 9 days of receiving the order.

Please retain the product and original packaging and provide clear photographs of the damaged product, packaging, shipping label, and any visible damage to the parcel. We may also reasonably request video evidence or additional information.

ORDER CHANGES AFTER SHIPPING

Once an order has been shipped, we cannot change the delivery address, recipient information, products, variants, quantity, or shipping destination.

CANCELLATIONS AFTER SHIPPING

Orders that have already been processed or shipped cannot be cancelled. Our cancellation window is limited to 12 hours from the time the order is placed.

DELIVERY RESPONSIBILITY

GiftThatNow will make reasonable efforts to ensure orders are properly processed and transferred to the appropriate fulfillment and shipping network.

Once a shipment is in transit, delivery may be affected by carrier operations and circumstances outside our reasonable control.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.

CONTACT US

If you have questions regarding shipping, tracking, or the status of your order, please contact our customer support team using the contact information provided on GiftThatNow.com.

When contacting us, provide your order number, the email address used to place the order, and a brief description of your shipping concern.